Customer Service-Raising the Bar
Need a Customer Service presentation that offers a unique approach to customer service? This is not tips on how to deal with the friendly, agreeable, customer. Instead it will teach you about how to work with the customer who is rude, belligerent, in-your-face, demanding … (you get the picture).
Learning the skills to provide exceptional customer service (even when you don’t want to and when you feel that they don’t deserve it!) is critical to remaining successful in today’s increasingly competitive environment. The emphasis of this program is you and how your choices and attitude determine the level of service you choose to give your customers. Ultimately, your customer service choices are instrumental in the type of day you experience. Is you day full of cranky, grumpy customers or is it a day where you make a difference in someone's life?
This entertaining and thought-provoking program helps you see your customers in a new light and gives you ways to provide great customer service. Give your best everyday: The one who stands to gain the most is you!
“The customer is always wrong…..And you are just about as perfect! It’s not about right or wrong—it’s how you react to and handle the problem.” Jeffery Gitomer
Objectives:
1. Identify the rules of customer service
2. Understand why it is necessary to be a good customer before you can offer good customer service.
3. Identify methods to help you stay motivated and energized.
4. Identify ways to recharge.
Learning the skills to provide exceptional customer service (even when you don’t want to and when you feel that they don’t deserve it!) is critical to remaining successful in today’s increasingly competitive environment. The emphasis of this program is you and how your choices and attitude determine the level of service you choose to give your customers. Ultimately, your customer service choices are instrumental in the type of day you experience. Is you day full of cranky, grumpy customers or is it a day where you make a difference in someone's life?
This entertaining and thought-provoking program helps you see your customers in a new light and gives you ways to provide great customer service. Give your best everyday: The one who stands to gain the most is you!
“The customer is always wrong…..And you are just about as perfect! It’s not about right or wrong—it’s how you react to and handle the problem.” Jeffery Gitomer
Objectives:
1. Identify the rules of customer service
2. Understand why it is necessary to be a good customer before you can offer good customer service.
3. Identify methods to help you stay motivated and energized.
4. Identify ways to recharge.
For more information download the following article:
Take Control Of Your Service Outcomes
Take Control Of Your Service Outcomes
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